Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80 percent of their original capacity, and (iii) up to two incidents of accidental damage from handling every 12 months, each incident being subject to a service fee of $99 for screen damage. The application works across all popular platforms, including Windows (both 32-bit and 64-bit systems), Debian, Ubuntu and derivatives, Red Hat and derivatives, Mac OS 10.10 or higher. 1 Review Downloads: 17 This Week Last Update: 2020-09-09 See Project.
Was the account set up as a network account or mobile account. Network account is the Windows equivalent of Roaming Profiles in which everything is set up on network shares, and doesn't really allow for 'disconnected' logins. Mobile accounts are the equivalent to the local profiles for Windows network users, in that login credentials and resources are 'cached' locally, and will allow a disconnected login. If you have a network account, you can convert a network account to a mobile account in the Users and Groups settings of System Settings. I would provide a screen shoot, but I don't have an example to show. I have done so in the past when users did not create a mobile account upon first login/creation of account. You will need to be connected to the network to do this.
There is some discussion of the differences between the two here - OD: network account vs. mobile account
May 3, 2016 9:15 AM
If your Mac was just repaired and now starts up to the setup assistant, learn how to restore your Mac from a backup.
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Check for an Internet connection
It's best to set up your Mac somewhere that has a Wi-Fi network or other connection to the Internet. Your Mac will use that connection to complete certain setup steps. If the network requires a password, have the password ready.
Plug in only the essential devices
If you're using an external keyboard and trackpad or mouse, turn them on or plug them into your Mac. If you're using an external display, plug it in and turn it on as well, but don't connect any other peripherals yet. And of course plug in your Mac.
If you've never used a trackpad before, here's a tip: To click, press down or tap on the trackpad surface.
Turn on your Mac
Some Mac notebooks automatically start up when you connect the computer to power or open its lid. On other Mac computers, press the power button to start up.
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![Mac Mac](/uploads/1/1/8/6/118682229/158040835.png)
Use the setup assistant
A series of windows will ask you for setup details, such as your Apple ID. If you've used iTunes or have an iPhone or iPad, you already have an Apple ID. Use the same Apple ID on your Mac.
We recommend that you let the setup assistant turn on FileVault, iCloud Keychain, and Find My Mac. You can also let it transfer information from another computer or Time Machine backup, or you can do that later using Migration Assistant.
You'll be asked to create the name and password of your computer account. You'll need this information to log in to your Mac, change certain settings, and install software.
Check for software updates
When the setup assistant finishes setting up your Mac, you'll see the Finder, which includes a menu bar at the top of the screen and the desktop below that.
Click App Store in the Dock at the bottom of your screen, then find and install any software updates. After your software is up to date, you can connect any printers or other peripherals and begin using your Mac.